Privacy Policy

Introduction

Neonwala ("we," "us," or "our") operates neonwala.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this policy carefully.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and billing/shipping address
• Payment information (processed securely through Shopify Payments)
• Custom design requests and preferences
• Communication history and customer support inquiries

Automatically Collected Information

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about orders, products, and services
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Shopify (e-commerce platform), payment processors, shipping carriers, and email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do NOT sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. All payment transactions are processed through Shopify's secure payment gateway with SSL encryption. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@neonwala.in

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling them may affect site functionality.

International Data Transfers

Your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: